Posted by: Wenbo in: ● July 31, 2009
This post has some amount of technical discussion. Our team received a problem reporting that user tends to quit before clicking the final confirmation while using an online reservation system. We looked into the system, analyzed the whole reservation process and got several findings. * Unclear action items * Lack of user’s status in the [...]
Posted by: Wenbo in: ● July 10, 2009
Now that I’ve received my master degree in Human-Computer Interaction from University of Michigan, working happily as a user experience people, I would like to share some of my thoughts of my alma mater, precious moments of my study in School of Information and I’ll be very glad that this short post can be of [...]